Dear Mr Gordon, I am sure I cannot claim to be the only person to write a letter of commendation to Totalcare Hearing in recognition for the superb service accorded to me on my recent visits to the Neutral Bay practice. From the moment I walked into the reception area, I was made to feel welcome and that my presence really mattered – and all done so unobtrusively. The attention I received from the audiologist during my initial and subsequent consultations, I can only describe as excellent. On each of these visits the atmosphere was very relaxed, but without compromising the high standard of professionalism. Finally, I wish you all continuing success in the future, and may I say how fortunate I am to be in the competent hands of such caring professionals whom I can only describe as the epitome of Totalcare