Your safety is our top priority – COVID-19

We are committed to protecting everyone in this clinic from illness caused by viruses and bacteria.

Currently we are on high alert due to the presence of COVID-19 in Australia and we are following all guidance provided by the Department of Health.

As advised by the PM, persons over the age of 70 years (or 65 with underlying health issues), are advised to stay home. If you require assistance with your hearing aids or products such as batteries, wax filters, etc, please contact your clinic.  We will have our online shop ready in April.

We Are Certified

Our clinics keep the upmost hygiene standards and all our team members – audiologists and clinic coordinators – have completed the Australian Health Department COVID19 Infection Control Training.

Our infection control procedures within the clinic include:
  • Strict hand hygiene
  • Hand sanitiser being available for customer use
  • Disinfection of medical equipment, headphones and remote after every use
  • Cleaning / disinfection of clinical rooms after every customer
  • Multiple cleaning / disinfection of customer spaces, door handles, tables, chairs, armrests, etc after each client visit and throughout the day
  • Face mask and gloves worn by audiologist during appointment and by staff when handling hearing aids
We will reschedule appointments for all customers who have:
  • Flu-like symptoms (fever, fatigue, aches and pains, headache) including a cough
  • Travelled from overseas in the past 14 days
  • Has had close contact with any family member/friend/acquaintance that has travelled overseas in the past 14 days

Please DO NOT visit the clinic if you experience any of the symptoms above or have travelled overseas.

If you require batteries, wax filters, etc, we can post these out to you.

If you have any questions or need to place an order for consumables via post, please contact your closest clinic.